We're here to help
Get in touch
It's important to us that you feel great about your purchase. If you have a question, get in touch and we'll help.
Frequently Asked Questions
Where are your products made?
We're an all-star team with members from the US, UK, Indonesia, China, and the Philippines, and SUMO is a UK brand (Yuca LTD, based in Brighton). Our products are made in China with a superb manufacturing partner we've worked with for over 10 years, who shares our dedication to high-quality products. We visit our factories in person and carry out regular inspections to ensure a safe and responsible workplace.
We continue to explore opportunities to produce within the US and would love to do so, balanced against the economic realities. Every product is engineered to our own specification using premium, food-safe, BPA-free materials — the scoop combines stainless steel, a strong plastic core, and a soft TPE rubber grip.
How do I return my product?
Email hello@sumokitchenware.com with your order number and we'll help you arrange a return. We back every purchase with a 30-day money-back guarantee, plus a lifetime guarantee on the scoop — see our Delivery & Returns page for full details.
How much is shipping?
Shipping is completely free across the USA on every order, no matter the size — there's no minimum to qualify.
How can I contact SUMO?
Email us at hello@sumokitchenware.com or call toll-free on +1 844 302 2819. We reply within 24 hours.
Is the ice cream scoop dishwasher safe?
Absolutely. We designed the SUMO scoop to be completely dishwasher safe and ran it through repeat washes for weeks without any visible damage. We're so confident in its quality that we back it with a lifetime guarantee.
How long will my order take to arrive?
Orders are dispatched promptly and typically arrive within a few business days within the USA. You'll receive tracking by email as soon as your order ships.
